NO RETURNS OR REFUNDS AFTER 14 DAYS FROM RECEIPT OF ITEMS.
NO RETURNS OR REFUNDS ON CUSTOM BUILT ORDERS.
NO RETURNS OR REFUNDS ON INSTALLED OR USED PARTS.
PLEASE NOTE: If you, our customer either order in error or otherwise change your mind post purchase, we are happy to accept your return if the top was a stock size and option product, we are however unable to accept a return on a custom built or custom sized top as these are built to order for you! If your order fits these guidelines we ask only that you cover original outbound shipping cost, the cost to return the unwanted items to us and in addition, our costs to open and inspect the items, re-package and re-stock the items and fees we incur when we process your credit card or PayPal payment. In summary, you are responsible for shipping charges both ways and 25% restock fees. Your credit amount will equal the actual price paid for the items only (less shipping) minus 25%. Items received in less than perfect (new) condition are not eligible for a refund. Parts that appear to have been installed or partially installed are not eligible for a refund. Please contact us in advance in order to obtain a return authorization number. Packages without return authorization number marked clearly on the package(s) may be refused at our dock. Returns must be shipped back with insurance for the full value of the product as we are not responsible for damaged or lost returns.
Ragtop ETA's; We do try and stock the most popular sizes however with the custom nature of sliding ragtops 99% are built to order. We try our best to get the tops out ASAP and sometimes we do run a little back logged during times of high volume. Please call or email us if you are on a severe time crunch and we will do our best to accommodate that! If at anytime you need a current build time or ETA please drop us a line we are glad to help!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
RETURN AUTHORIZATION REQUEST FORM AT BOTTOM OF PAGE
Information We Collect
We collect information that personally identifies you, such as your name, address, zip code, credit card number, telephone number, e-mail address, and other personally identifiable information that you choose to provide us with or that you choose to include in your Accessory Partners profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, make a purchase or use any of our Services, and at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services.
In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately consent to receive these types of communications from us.
Usage Data and Site Activity
We automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile, but we do not disclose the associated information to third parties.
Cookies and Web Beacons
How We Use Information and When We May Share and Disclose Information
Profile Information You Make Available to Others
By using the Site or the Services you may make certain of your Personal Information available to others. For example, if your user name contains your real name, and you post a comment in a public area of the Site, other users may see your name and other information from your public profile that you choose to make available to others, such as your home town. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google, Yahoo! and Bing to the extent that such engines are permitted to access the Site.
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who we believe have privacy practices that are consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers to provide certain services, such as order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Third-Party Providers with the information necessary for them to perform these services on our behalf. Each Service Provider is expected to use reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your Personal Information from unauthorized access, use or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by Accessory Partners.
You may opt out of receiving promotional communications from Accessory Partners by following the instructions in those communications or changing your personal preferences. . If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, account, membership or our ongoing business relations.
Third-Party Services and Applications
Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). If you elect to use such third-party services or applications through the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.
Compliance with Laws and Law Enforcement
Accessory Partners cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Accessory Partners or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
Sharing Information with Others
Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
Accessory Partners recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
Processing in the United States
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
You may update or correct your online account information by logging into your online account and updating your information or by calling 866-409-8673. You may also email us by using the following link Contact Us. If you wish to deactivate your online account, note that we may retain information about you for legitimate business purposes or as required by law.
You may opt out of receiving promotional communications from Accessory Partners by following the instructions in those communications or changing your preferences. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, account, membership or our ongoing business relations.
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All prices are in USD