NO RETURNS OR REFUNDS AFTER 14 DAYS FROM RECEIPT OF ITEMS.
NO RETURNS OR REFUNDS ON CUSTOM BUILT ORDERS.
NO RETURNS OR REFUNDS ON INSTALLED OR USED PARTS.
PLEASE NOTE: If you, our customer either order in error or otherwise change your mind post purchase, we are happy to accept your return if the top was a stock size and option product, we are however unable to accept a return on a custom built or custom sized top as these are built to order for you! If your order fits these guidelines we ask only that you cover original outbound shipping cost, the cost to return the unwanted items to us and in addition, our costs to open and inspect the items, re-package and re-stock the items and fees we incur when we process your credit card or PayPal payment. In summary, you are responsible for shipping charges both ways and 25% restock fees. Your credit amount will equal the actual price paid for the items only (less shipping) minus 25%. Items received in less than perfect (new) condition are not eligible for a refund. Parts that appear to have been installed or partially installed are not eligible for a refund. Please contact us in advance in order to obtain a return authorization number. Packages without return authorization number marked clearly on the package(s) may be refused at our dock. Returns must be shipped back with insurance for the full value of the product as we are not responsible for damaged or lost returns.
Ragtop ETA's; We do try and stock the most popular sizes however with the custom nature of sliding ragtops 99% are built to order. We try our best to get the tops out ASAP and sometimes we do run a little back logged during times of high volume. Please call or email us if you are on a severe time crunch and we will do our best to accommodate that! If at anytime you need a current build time or ETA please drop us a line we are glad to help!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.